Privacy Policy
How we collect, use, and protect your personal information
1. Information We Collect
When you purchase or use our IPTV services, we may collect the following types of information:
- Account Information: Name, email address, and payment details provided during checkout.
- Device Information: Device type, operating system, and IP address used to access our service.
- Usage Data: Channels viewed, viewing duration, and service interaction data to improve our platform.
- Communication Data: Messages sent to our support team via WhatsApp or email.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your subscription and provide access to our IPTV service
- To send account credentials, activation details, and service updates
- To respond to customer support requests and troubleshoot technical issues
- To improve our service quality and channel offerings
- To send promotional offers and updates (you may opt out at any time)
- To comply with applicable Canadian laws and regulations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Payment Processors: Secure payment gateways to process your subscription payments.
- Legal Requirements: When required by Canadian law, court order, or government authority.
- Service Providers: Trusted third parties who assist in operating our website and service, bound by confidentiality agreements.
4. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions and secure storage protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You may disable cookies through your browser settings, though this may affect certain features of our website.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon cancellation, we will delete your data within 30 days unless required by law to retain it longer.
7. Your Rights
As a Canadian resident, you have the following rights under PIPEDA (Personal Information Protection and Electronic Documents Act):
- The right to access your personal information we hold
- The right to correct inaccurate or incomplete information
- The right to withdraw consent for data processing
- The right to request deletion of your personal data
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via WhatsApp. We will respond within 24 hours.
