Refund Policy
Our commitment to fair and transparent refunds
1. Our Commitment
At BestCanadianIPTV, we are committed to providing a high-quality streaming experience. If you are not satisfied with our service, we want to make things right. Please read our refund policy carefully to understand your options.
2. Refund Eligibility
You may be eligible for a refund under the following conditions:
- 48-Hour Satisfaction Guarantee: If you are not satisfied within the first 48 hours of your subscription and the service is not working as described, you may request a full refund.
- Technical Issues: If you experience significant technical problems that our support team is unable to resolve within 72 hours, a pro-rated refund may be issued for the unused portion of your subscription.
- Double Billing: If you were charged twice for the same subscription, the duplicate charge will be refunded in full immediately.
3. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- After 48 hours of account activation (unless due to confirmed technical issues on our end)
- If your account was suspended due to a violation of our Terms & Conditions
- If you have already used a significant portion of the subscription period
- If the issue is caused by your internet connection, device compatibility, or incorrect device setup
- For any free trial or promotional subscription
- If you simply changed your mind without any service quality issues
4. How to Request a Refund
To request a refund, please contact our support team via WhatsApp with the following information:
- Your full name and email address used for registration
- Your order or transaction ID
- The reason for your refund request
- Any relevant screenshots or details about the issue experienced
Our team will review your request within 24–48 hours and respond with a decision.
5. Refund Processing Time
Once a refund is approved, the amount will be returned to your original payment method within:
- Credit/Debit Cards: 5–10 business days (depending on your bank)
- PayPal: 3–5 business days
- Cryptocurrency: 1–3 business days
6. Contact Our Support Team
Before requesting a refund, we strongly encourage you to contact our 24/7 support team. Many issues can be resolved quickly — our team is experienced in troubleshooting IPTV setup on all devices and platforms.
